Terms of Service

This Terms of Service agreement (“Agreement”) is a legally binding contract between you and TMR Solutions LLC, a North Carolina limited liability company (“TMR,” “we,” “us,” or “our”), which operates the Contact Gleaner service (“Service”). You accept this Agreement by affirmatively accepting it when prompted — for example, by reviewing it and selecting “I attest & agree” in the acceptance dialog that Contact Gleaner presents when you sign in, and again whenever these Terms are materially updated. By doing so, the user attests and covenants that they have read, understood, and agreed to these Terms, and your continued use of the Service after any required acceptance reaffirms that agreement. If you do not agree, do not use the Service.

1. The Service

Contact Gleaner connects to your email mailbox, extracts contact details from your email signatures and calendar using AI, and saves the contacts you approve into your own address book at that same provider. Features and limits depend on your plan.

Supported mailbox providers. The Service works with the mailbox providers listed below. We may add providers over time; this list is updated when we do.

• Microsoft — Microsoft 365 / Outlook work or school accounts, and personal Microsoft accounts (Outlook.com, Hotmail, Live).
• Google — Gmail and Google Workspace accounts, where Google sign-in is enabled for your account.

Where this Agreement refers to “your connected account,” it means the mailbox provider account you connect to the Service from the list above, and the mailbox, calendar, and address book in that account.

Scans run automatically on a schedule based on the working-hours and time-zone settings in your connected account, where your provider makes them available. Scan timing and frequency may be adjusted to maintain service reliability. By default, contacts are saved only after you review and approve them; you may optionally enable Fully Automatic mode (see §4a).

2. Eligibility and accounts

The user attests and covenants that they are at least 18 years of age and legally capable of entering into a binding contract.

The user attests and covenants that they are not a resident of, and are not physically located in, the State of California or any member state of the European Union or European Economic Area at the time of registration or at any time during use of the Service. The Service is not offered to and may not be used by persons who are California residents or consumers as defined under the California Consumer Privacy Act (CCPA), or by persons who are residents of or located in the EU or EEA. If you become a California or EU/EEA resident after registering, you must immediately discontinue use of the Service.

You sign in with your connected account. The user attests and covenants that they are responsible for keeping that account secure and for all activity under their Contact Gleaner account.

The user attests and covenants that they have the right to connect the mailbox they use with the Service, and to allow it to process the contact data in that mailbox.

3. Acceptable use

The user attests and covenants that they will not:

• Use the Service for any unlawful purpose or to violate anyone’s privacy rights.
• Connect a mailbox they are not authorized to access.
• Attempt to reverse-engineer, disrupt, overload, or gain unauthorized access to the Service.
• Resell or redistribute the Service without our written permission.
• Use the Service to send unsolicited bulk messages (spam). Contact Gleaner does not send email on your behalf, and the user attests and covenants that they will not use exported contact data to violate anti-spam laws.

We may suspend or terminate accounts that violate this Agreement.

4. Your data and ownership

You own your data. The contacts in your own mailbox, and the contacts written into your own connected account, belong to you. We access and process this data only to provide the Service, as described in our Privacy Policy. We do not sell your data or use your mailbox contents for advertising.

So that we do not add a contact you already have, the Service reads the contacts already in your connected account to recognize them. This recognition prevents duplicate entries. When a newer message contains updated or additional details for someone already in your address book — such as a new phone number, job title, or company — the Service may update that contact: it surfaces the change for your approval, or, if you have enabled Fully Automatic mode (Section 4a), applies qualifying updates for you. The Service does not delete or remove contacts from your address book.

4a. Fully Automatic mode (optional)

If you enable Fully Automatic mode, you grant Contact Gleaner permission to create and update contacts in your connected account automatically, without prior review of each contact. Contact Gleaner will withhold from automatic saving any contact it identifies as a likely duplicate or as missing essential information, holding those for your manual review. You may disable Fully Automatic mode at any time from your settings; doing so stops automatic saving going forward but does not remove contacts already saved. The user attests and covenants that they remain responsible for reviewing the contents of their contacts.

4b. Organization-provided accounts, shared mailboxes, and the Company Contact Vault

If your organization provides your Contact Gleaner account, the contacts you gather in the course of your work are governed by your organization’s agreement with us. This includes contacts in any shared mailbox your organization connects (which are part of that shared, organization-controlled mailbox) and, if your organization enables the Company Contact Vault, copies of contacts you approve that are added to your organization’s Vault — those Vault copies belong to the organization, not to you individually, and remain the organization’s if you leave or your account is closed. This does not change your ownership of the contacts in your own mailbox or the contacts written into your own connected account.

For Vault records, the organization directs how the data is used and TMR Solutions LLC handles it only on the organization’s instructions and to provide the Service. Where the terms “controller” and “processor” are used, they describe this allocation of responsibility and do not signify that either party has assumed the obligations of any particular data-protection statute; the Service is offered on a United States-only basis and excludes the jurisdictions listed in the Privacy Policy. The organization’s administrator accepts the Company Contact Vault Terms when enabling the Vault; those terms, together with this Agreement, are the organization’s agreement with us for Vault data.

On a legitimate, verified request that a Vault record be erased — including a request from the individual whose information the record describes — TMR will remove the record from the Vault within sixty (60) days, and in no event more than ninety (90) days. Closing or deleting an individual user’s account does not remove records already contributed to the organization’s Vault; those remain the organization’s. The organization represents and warrants that it has the right to collect and retain the business contact information its enrolled users gather in the course of their work, and is responsible for its own obligations to the individuals whose information it stores.

5. Plans, billing, and renewals

• Free plan: available at no cost, with usage limits (for example, a monthly cap on new contacts and a limited scan window). The Free plan is permanent and does not automatically convert to a paid plan; you move to a paid plan only by your own action, and no payment method is collected to use the Free plan.
• Paid subscription (Personal): billed in advance on a recurring monthly basis through Stripe.
• One-time add-ons (e.g. Deep Glean): charged once at purchase and delivered when you run the scan.
• Automatic renewal and cancellation: paid subscriptions continue and renew automatically until you cancel. You must cancel before your renewal date to avoid being charged for the next billing period; you can cancel at any time in your account settings.
• Pricing and changes: prices are shown at checkout and may change. We will give you notice of any price change no less than 30 days before it takes effect for you.

6. Cancellations and refunds

• Cancel anytime. You can cancel your subscription at any time. Cancellation stops future billing, and you keep access until the end of your current paid period.
• No refunds for partial periods. The user attests and covenants that they understand fees are non-refundable except where required by law, and that no refunds or credits will be issued for partial billing periods, downgrades, or unused time.
• One-time add-ons are non-refundable once run. The user attests and covenants that they understand add-ons such as Deep Glean are non-refundable after the scan has started, as the value is delivered upon execution.
• Discretionary exceptions. We may, at our sole discretion, issue a refund — for example, in the case of a billing error. Granting one refund does not obligate us to grant others.

7. Third-party services

The Service relies on third-party platforms and services including, without limitation, your mailbox provider (see §1), Anthropic, Stripe, Railway, Vercel, Resend, and Sentry (collectively, “Third-Party Services”). A current list of Third-Party Services, together with links to their respective terms of service and privacy policies, is published at contactgleaner.com/third-party.

The user attests and covenants that: (a) they have read and agree to be bound by the then-current terms of service and privacy policies of each Third-Party Service listed above; (b) their continued use of Contact Gleaner constitutes ongoing acceptance of any updates those third parties make to their own terms; and (c) their use of the Service is also subject to the terms of the mailbox provider governing their connected account.

We are not responsible for outages, changes in features, or modifications to terms made by Third-Party Services that affect the Contact Gleaner Service. TMR Solutions LLC will update the Third-Party Services list when new dependencies are added and will provide reasonable notice of material additions.

8. AI-generated results

Contact Gleaner uses AI to read signatures and extract contact details. AI is not perfect — it may occasionally miss a signature or extract a detail incorrectly. The user attests and covenants that they accept responsibility for reviewing all AI-generated contact details before relying on them, and that the Service provides a review step for that purpose. The user further attests and covenants that their use of any AI-generated contact details constitutes acceptance of responsibility for verifying the accuracy of that data.

9. Service availability

We work to keep the Service available and reliable, but we provide it “as is” and do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features at any time.

10. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available,” with all faults, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

The parties acknowledge that the limitations set forth in this Section are an integral part of the basis of the bargain between TMR Solutions LLC and the user, and that TMR Solutions LLC would not have entered into this Agreement absent such limitations. The user attests and covenants that the following limitation represents a reasonable allocation of risk and is not a penalty.

To the fullest extent permitted by applicable law, TMR Solutions LLC will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or related to the use or inability to use the Service, even if TMR Solutions LLC has been advised of the possibility of such damages.

The aggregate liability of TMR Solutions LLC for all claims arising out of or relating to this Agreement or the Service, whether in contract, tort, statute, or otherwise, will not exceed the greater of: (i) the total fees paid by the user to TMR Solutions LLC in the twelve (12) months immediately preceding the claim, or (ii) USD $50.00.

The user attests and covenants that they will not pursue claims or damages in excess of this limitation, and that this limitation is a material term without which TMR Solutions LLC would not have made the Service available.

12. Indemnification

The user attests and covenants that they will indemnify and hold harmless TMR Solutions LLC from claims arising out of their misuse of the Service or their violation of these Terms or applicable law.

13. Termination

You may stop using the Service and delete your account at any time. TMR Solutions may suspend or terminate your access to the Service at any time, with or without notice, for any reason — including, without limitation, violation of this Agreement, non-payment, suspected fraud or abuse, or as required by law. Upon termination, your right to use the Service ceases immediately.

Refunds on termination depend on the reason for termination:

• If TMR terminates for convenience (a termination not based on your breach or the grounds above), TMR will refund any prepaid, unused fees on a pro-rata basis for the remainder of the paid term after the effective date of termination, including any unapplied prepaid invoicing credit.
• If TMR terminates for cause — including your violation of this Agreement, non-payment, or suspected fraud or abuse — no refund or credit will be issued, and any prepaid amounts and unused subscription periods are forfeited.
• If you cancel, Section 6 governs: access continues to the end of the current paid period and no refund is issued for partial periods.

In no event does termination relieve you of the obligation to pay any fees accrued for the period before the effective date of termination, and no refund is owed for one-time add-ons (e.g., Deep Glean) already run. For information on how your data is handled following termination, see the Privacy Policy (§8 — Data retention).

13a. Dispute resolution

Informal resolution. Before filing any formal claim, the user attests and covenants that they will contact TMR Solutions LLC at support@contactgleaner.com and attempt in good faith to resolve the dispute informally for a period of at least 30 days before initiating arbitration or any other legal proceeding.

Binding arbitration. If the dispute is not resolved informally within 30 days, the user attests and covenants that any dispute arising out of or relating to this Agreement or the Service will be resolved through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in Wake County, North Carolina, or by telephone or video conference at either party’s request. The arbitrator may award any relief that a court could award, on an individual basis only.

Class action waiver. The user attests and covenants that they will not bring or participate in any class action, class arbitration, collective proceeding, or representative action against TMR Solutions LLC. The arbitrator may not consolidate more than one person’s claims.

Small claims exception. Either party may bring an individual claim in a small claims court of competent jurisdiction in Wake County, North Carolina, if the claim qualifies under that court’s jurisdictional limits.

Opt-out. The user may opt out of this arbitration agreement within 30 days of first creating an account by emailing support@contactgleaner.com with the subject line “Arbitration Opt-Out.” Opting out does not affect any other provision of these Terms.

14. Governing law and venue

This Agreement is governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Except where subject to binding arbitration as provided in §13a above, the user attests and covenants that any action, claim, or dispute arising out of or relating to these Terms, the Service, or any matter pertaining to this website or to TMR Solutions LLC shall be brought exclusively in the state or federal courts of competent jurisdiction located in Wake County, North Carolina. The user hereby attests and covenants that they consent to Wake County, North Carolina as the sole and proper jurisdiction and venue for any and all disputes between the user and TMR Solutions LLC, and waives any objection to such jurisdiction or venue.

Nothing in this section limits any non-waivable consumer-protection rights you have under the laws of your home state or country.

15. Changes to this Agreement

We may update this Agreement from time to time. When we do, we will revise the effective date above and, for material changes, provide additional notice. Continued use of the Service after changes take effect constitutes the user’s attestation and covenant that they accept the updated Terms.

16. Contact us

Questions about this Agreement? Email support@contactgleaner.com or write to TMR Solutions LLC, North Carolina, USA.